Degraded Performance
May 22, 10:26 AESTResolved - We have implemented a fix and MediRecords should be functioning normally. Please contact Support if you are continuing to have any issues.May 22, 09:01 AESTUpdate - Some...
View ArticleSlow Response Times
May 31, 14:23 AESTResolved - This incident has been resolved and we are continuing to monitor the system for any changes.May 31, 13:59 AESTIdentified - Our Engineering team have identified a potential...
View ArticleSystem Recovered
Jun 9, 14:18 AESTResolved - We have been monitoring the platform overnight and well into today and are confident this particular issue has been resolved.Jun 8, 14:33 AESTMonitoring - Our team have...
View ArticleSystem Slowness
Jun 30, 16:02 AESTResolved - This incident has now been resolvedJun 30, 11:04 AESTInvestigating - We are currently investigating
View ArticlePlanned eRx Outage
Jul 22, 01:00 AESTCompleted - The scheduled maintenance has been completed.Jul 21, 23:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 19,...
View ArticleeRx Script Exchange experiencing intermittent issues
Jul 25, 18:11 AESTResolved - This incident has been resolved.Jul 25, 13:15 AESTInvestigating - eRx is investigating intermittent issues causing some e-scripts to not have been delivered to patients....
View ArticleUnable to create Payments on Invoice
Aug 17, 16:16 AESTResolved - This incident has been resolved.Aug 14, 12:37 AESTInvestigating - Users are currently unable to create payments against existing invoices. We are currently investigating...
View ArticleUnable to create payments on Invoices.
Aug 18, 18:06 AESTResolved - This incident has been resolved.Aug 17, 19:02 AESTUpdate - We are continuing to work on a fix for this issue.Aug 17, 19:01 AESTIdentified - Users are currently unable to...
View ArticleInability to send SMS
Aug 18, 19:06 AESTResolved - This incident has been resolved.Aug 18, 10:38 AESTMonitoring - Users are currently unable to send SMS from MediRecords due to a service disruption from our SMS Carrier,...
View ArticleUnable to Print Paperless Script when Creating ePrescription
Aug 30, 14:40 AESTResolved - This incident has been resolved.Aug 30, 14:40 AESTUpdate - We are continuing to investigate this issue.Aug 29, 11:43 AESTInvestigating - When first creating a prescription,...
View ArticlePlanned eRx Maintenance
Oct 7, 23:00 AEDTCompleted - The scheduled maintenance has been completed.Oct 7, 21:01 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 3,...
View ArticleMy Health Record Outage
Oct 24, 10:21 AEDTResolved - This incident has been resolved.Oct 23, 12:13 AEDTInvestigating - The My Health Record System Operator advises there will be outage to the My Health Record system...
View ArticleeRx Reporting Service Interruption
Nov 2, 17:44 AEDTResolved - This incident has been resolved.Nov 2, 11:19 AEDTInvestigating - eRx has reported a service interruption that could be causing a delay in the delivery of e-scripts and other...
View ArticleUnable to use SMS features due to Optus Outage.
Nov 9, 09:47 AEDTResolved - Optus is reporting that they have restored full connectivity to their networkNov 8, 12:45 AEDTUpdate - Some SMS messages are being delivered to patients however a large...
View ArticleInternal Server Error when Uploading Files
Nov 16, 15:42 AEDTResolved - This incident has now been resolved. If you are still having issues please contact Support as soon as you can.Nov 16, 14:20 AEDTInvestigating - We are currently...
View ArticleUsers are unable to e-prescribe
Nov 22, 18:43 AEDTResolved - This incident has now been confirmed as resolved. If you are still facing any difficulties please reach out to the support team for further assistance.Nov 22, 18:37...
View ArticleeRx undertaking planned maintenance
Dec 12, 23:15 AEDTCompleted - The scheduled maintenance has been completed.Dec 12, 23:01 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 6,...
View ArticleeRx Maintenance
Dec 13, 23:20 AEDTCompleted - The scheduled maintenance has been completed.Dec 13, 23:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 13,...
View ArticlePlanned Database Upgrade
THIS IS A SCHEDULED EVENT Dec 17, 21:00 - 22:30 AEDTDec 4, 16:18 AEDTScheduled - We will be undertaking a scheduled database upgrade between 9:00 PM - 10:30 PM AEDT, during which users may not be able...
View ArticleAustralian Immunisation Register (AIR) Web Services Intermittent Outage
Dec 19, 15:13 AEDTResolved - This incident has been resolved.Dec 18, 15:19 AEDTInvestigating - Good afternoon,Services Australia is advising of an intermittent error being experienced by some users...
View ArticleIHI validation Degradation
Jan 14, 09:28 AEDTResolved - This incident has now been resolved.Jan 13, 02:10 AEDTMonitoring - We are currently monitoring the IHI validation. If you continue to face issues please contact MediRecords...
View ArticleMultiple Issues
Jan 16, 22:28 AEDTResolved - This incident has now been resolved. Please contact Support if you are continuing to have errors appear.Jan 16, 18:57 AEDTIdentified - Some customers are experiencing...
View ArticleHealthLink Planned Outage
Feb 20, 23:30 AEDTCompleted - The scheduled maintenance has been completed.Feb 20, 20:30 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 14,...
View ArticleMediRecords Database Upgrade
THIS IS A SCHEDULED EVENT Mar 21, 20:00 - 22:00 AEDTMar 6, 13:29 AEDTScheduled - We are undertaking a crucial database upgrade. During this time MediRecords will be unavailable. Users will not be able...
View ArticleSoftware Degradation
Apr 5, 13:17 AEDTResolved - This incident has now been resolved. We are continuing to monitor the situation. If you are still experiencing degraded performance please contact MediRecords Support.Apr 5,...
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