Planned Database Upgrade
THIS IS A SCHEDULED EVENT Dec 17, 21:00 - 22:30 AEDTDec 4, 16:18 AEDTScheduled - We will be undertaking a scheduled database upgrade between 9:00 PM - 10:30 PM AEDT, during which users may not be able...
View ArticleAustralian Immunisation Register (AIR) Web Services Intermittent Outage
Dec 19, 15:13 AEDTResolved - This incident has been resolved.Dec 18, 15:19 AEDTInvestigating - Good afternoon,Services Australia is advising of an intermittent error being experienced by some users...
View ArticleIHI validation Degradation
Jan 14, 09:28 AEDTResolved - This incident has now been resolved.Jan 13, 02:10 AEDTMonitoring - We are currently monitoring the IHI validation. If you continue to face issues please contact MediRecords...
View ArticleMultiple Issues
Jan 16, 22:28 AEDTResolved - This incident has now been resolved. Please contact Support if you are continuing to have errors appear.Jan 16, 18:57 AEDTIdentified - Some customers are experiencing...
View ArticleHealthLink Planned Outage
Feb 20, 23:30 AEDTCompleted - The scheduled maintenance has been completed.Feb 20, 20:30 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 14,...
View ArticleMediRecords Database Upgrade
THIS IS A SCHEDULED EVENT Mar 21, 20:00 - 22:00 AEDTMar 6, 13:29 AEDTScheduled - We are undertaking a crucial database upgrade. During this time MediRecords will be unavailable. Users will not be able...
View ArticleSoftware Degradation
Apr 5, 13:17 AEDTResolved - This incident has now been resolved. We are continuing to monitor the situation. If you are still experiencing degraded performance please contact MediRecords Support.Apr 5,...
View ArticleHealthLink Maintenance Window
May 22, 01:30 AESTCompleted - The scheduled maintenance has been completed.May 21, 22:30 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 15,...
View ArticleMediRecords Upgrade
May 30, 02:00 AESTCompleted - The scheduled maintenance has been completed.May 29, 22:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 13,...
View Article1 Hour Outage Confirmed Friday 21st June
Jun 21, 06:52 AESTCompleted - The scheduled maintenance has been completed.Jun 21, 06:12 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 20,...
View ArticleMedicare Outage
Aug 2, 08:25 AESTResolved - Medicare has reported that they have resolved the outage affecting their systems. If you are still experiencing issues please contact Medicare Support.Aug 1, 16:32...
View ArticleMediRecords Planned Maintenance
Aug 18, 21:30 AESTCompleted - The scheduled maintenance has been completed.Aug 18, 21:00 AESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 31,...
View ArticleInternal server error - Unable to use Chat function
Oct 8, 11:09 AEDTResolved - This incident has been resolved.Oct 8, 10:39 AEDTInvestigating - We are currently investigating an issue that is affecting the following:- Chat function- Patient Search-...
View ArticleCustomers unable to access Medirecords
Oct 8, 16:03 AEDTResolved - This incident has been resolved.Oct 8, 13:35 AEDTInvestigating - Customers are unable to log into Medirecords and are experiencing high levels of slowness.
View ArticleIncident: System Degredation
Oct 11, 11:18 AEDTResolved - This incident has been resolved.Oct 10, 13:56 AEDTUpdate - We are continuing to monitor the resultsOct 10, 11:36 AEDTMonitoring - A fix has been implemented and we are...
View ArticleScheduled Maintenance
Oct 13, 06:00 AEDTCompleted - The scheduled maintenance has been completed.Oct 13, 03:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 3,...
View ArticleIntermittent Service degradation: e-prescribing
Oct 17, 18:03 AEDTResolved - This incident has been resolved.Oct 17, 12:54 AEDTUpdate - We are continuing to work closely with our third-party provider to resolve the ongoing issue as soon as possible....
View ArticleService Degradation
Oct 18, 18:36 AEDTResolved - This incident has been resolved.Oct 18, 14:14 AEDTUpdate - We are continuing to investigate this issue.Oct 18, 13:48 AEDTUpdate - We are continuing to investigate this...
View Article[ ] Experiencing Degraded Performance
Oct 22, 11:18 AEDTResolved - This incident has been resolved.Oct 21, 12:18 AEDTUpdate - We are continuing to investigate this issue.Oct 21, 12:18 AEDTInvestigating - Users are currently experiencing...
View ArticleMR System Outage 2.30pm AEST 24/10/2024
Oct 22, 15:59 AEDTResolved - This incident has been resolved.Oct 22, 15:33 AEDTMonitoring - We would like to inform you that there will be a brief outage today lasting up to 3-5 minutes. This is part...
View ArticleExperiencing Degraded Performance
Oct 22, 16:00 AEDTResolved - This incident has been resolved.Oct 22, 15:02 AEDTInvestigating - We are aware of intermittent issues with platform response times impacting some clients. We are actively...
View ArticleeRx undertaking planned maintenance
THIS IS A SCHEDULED EVENT Nov 15, 00:01 - 00:16 AEDTOct 29, 13:47 AEDTScheduled - We want to inform you that eRx will be undertaking planned maintenance, which will result in a brief outage of...
View ArticleImportant Update: Medicare Outage Service Disruptions
Nov 20, 10:18 AEDTResolved - Medicare has advised that they have resolved the issue and their system is operating as normal.Nov 19, 10:13 AEDTUpdate - The ongoing Medicare outage is continuing to...
View ArticleSystem Slowness and Degradation
Nov 26, 19:03 AEDTResolved - This incident has been resolved.Nov 26, 14:04 AEDTMonitoring - The system degradation has been resolved, we are monitoring the results and still investigating the root...
View ArticleScheduled Secure Messaging Update – December 5th
THIS IS A SCHEDULED EVENT Dec 5, 21:00 - 21:10 AEDTNov 19, 12:06 AEDTScheduled - MediRecords will be updating our Secure Messaging functionality on December 5th from 9:00 pm to 9:10 pm AEDT (10-minute...
View Article