Quantcast
Channel: MediRecords Status - Incident History
Browsing all 65 articles
Browse latest View live

Intermittent Service degradation: e-prescribing

Oct 17, 18:03 AEDTResolved - This incident has been resolved.Oct 17, 12:54 AEDTUpdate - We are continuing to work closely with our third-party provider to resolve the ongoing issue as soon as possible....

View Article


Service Degradation

Oct 18, 18:36 AEDTResolved - This incident has been resolved.Oct 18, 14:14 AEDTUpdate - We are continuing to investigate this issue.Oct 18, 13:48 AEDTUpdate - We are continuing to investigate this...

View Article


[ ] Experiencing Degraded Performance

Oct 22, 11:18 AEDTResolved - This incident has been resolved.Oct 21, 12:18 AEDTUpdate - We are continuing to investigate this issue.Oct 21, 12:18 AEDTInvestigating - Users are currently experiencing...

View Article

MR System Outage 2.30pm AEST 24/10/2024

Oct 22, 15:59 AEDTResolved - This incident has been resolved.Oct 22, 15:33 AEDTMonitoring - We would like to inform you that there will be a brief outage today lasting up to 3-5 minutes. This is part...

View Article

Experiencing Degraded Performance

Oct 22, 16:00 AEDTResolved - This incident has been resolved.Oct 22, 15:02 AEDTInvestigating - We are aware of intermittent issues with platform response times impacting some clients. We are actively...

View Article


eRx undertaking planned maintenance

THIS IS A SCHEDULED EVENT Nov 15, 00:01 - 00:16 AEDTOct 29, 13:47 AEDTScheduled - We want to inform you that eRx will be undertaking planned maintenance, which will result in a brief outage of...

View Article

Important Update: Medicare Outage Service Disruptions

Nov 20, 10:18 AEDTResolved - Medicare has advised that they have resolved the issue and their system is operating as normal.Nov 19, 10:13 AEDTUpdate - The ongoing Medicare outage is continuing to...

View Article

System Slowness and Degradation

Nov 26, 19:03 AEDTResolved - This incident has been resolved.Nov 26, 14:04 AEDTMonitoring - The system degradation has been resolved, we are monitoring the results and still investigating the root...

View Article


Scheduled Secure Messaging Update – December 5th

THIS IS A SCHEDULED EVENT Dec 5, 21:00 - 21:10 AEDTNov 19, 12:06 AEDTScheduled - MediRecords will be updating our Secure Messaging functionality on December 5th from 9:00 pm to 9:10 pm AEDT (10-minute...

View Article


Status Update: Medicare/Services Australia Outage

Jan 13, 12:51 AEDTResolved - This incident has been resolved.Jan 13, 10:25 AEDTInvestigating - Medicare/Services Australia is currently experiencing an outage impacting their services.Affected...

View Article

Scheduled Maintenance Notice: ePrescribing Security and Infrastructure Upgrade

Jan 23, 22:15 AEDTCompleted - The scheduled maintenance has been completed.Jan 23, 22:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 20,...

View Article

Display Issue with Allergy Pill in Prescribing Window

Feb 5, 19:35 AEDTResolved - This incident has now been resolved and we continue to monitor the solution. Please contact MediRecords Support if you have any concerns or questions.Feb 5, 16:25...

View Article

Unable to purchase SMS credits

Feb 8, 12:36 AEDTIdentified - Customers are currently unable to purchase SMS credits through the MediRecords solution. If you require more SMS credits please email success@medirecords.com with the...

View Article


Patient Search Connect API/Snapforms – Missing Values in Response

Feb 19, 01:16 AEDTResolved - This incident has been resolved.Feb 18, 17:31 AEDTIdentified - We have identified an issue with the Patient Search Connect API where certain values, including...

View Article

Issue Creating New Patient Records

Feb 25, 23:29 AEDTResolved - This incident has been resolved.Feb 25, 23:07 AEDTMonitoring - A fix has been implemented and we are monitoring the results.Feb 25, 22:39 AEDTInvestigating - We are...

View Article


System Slowness and Login Issues

Mar 4, 15:33 AEDTResolved - This incident has been resolved. Please contact MediRecords Support if you are encountering any errors.Mar 4, 13:33 AEDTMonitoring - MediRecords has now returned to normal...

View Article

Incident: MHR Documents not rendering in MediRecords

Mar 27, 11:19 AEDTResolved - This incident has been resolved.Mar 26, 13:06 AEDTInvestigating - Incident: Issues Accessing Documents in My Health Record (MHR)We are currently investigating a critical...

View Article


eRx Service Disruptions

Apr 7, 15:14 AESTResolved - This incident has been resolved.Apr 7, 14:24 AESTMonitoring - We are aware of delays affecting SMS delivery for ePrescription tokens and MySL consent requests in the NPDS...

View Article

Scheduled Maintenance – Thursday at 8:00 PM AEST

THIS IS A SCHEDULED EVENT Apr 10, 20:00 - 20:03 AESTApr 9, 14:57 AESTScheduled - We’ll be performing a brief system update on Thursday at 8:00 PM AEST. During this time, you may notice:Chat will be...

View Article

Issue Submitting Claims and Creating Invoices prior to 10.00 AM AEST

Apr 22, 17:38 AESTInvestigating - We are currently investigating an issue affecting the ability to submit claims and create invoices prior to 10.00 AM Aest. Users may encounter the following...

View Article
Browsing all 65 articles
Browse latest View live