Intermittent Service degradation: e-prescribing
Oct 17, 18:03 AEDTResolved - This incident has been resolved.Oct 17, 12:54 AEDTUpdate - We are continuing to work closely with our third-party provider to resolve the ongoing issue as soon as possible....
View ArticleService Degradation
Oct 18, 18:36 AEDTResolved - This incident has been resolved.Oct 18, 14:14 AEDTUpdate - We are continuing to investigate this issue.Oct 18, 13:48 AEDTUpdate - We are continuing to investigate this...
View Article[ ] Experiencing Degraded Performance
Oct 22, 11:18 AEDTResolved - This incident has been resolved.Oct 21, 12:18 AEDTUpdate - We are continuing to investigate this issue.Oct 21, 12:18 AEDTInvestigating - Users are currently experiencing...
View ArticleMR System Outage 2.30pm AEST 24/10/2024
Oct 22, 15:59 AEDTResolved - This incident has been resolved.Oct 22, 15:33 AEDTMonitoring - We would like to inform you that there will be a brief outage today lasting up to 3-5 minutes. This is part...
View ArticleExperiencing Degraded Performance
Oct 22, 16:00 AEDTResolved - This incident has been resolved.Oct 22, 15:02 AEDTInvestigating - We are aware of intermittent issues with platform response times impacting some clients. We are actively...
View ArticleeRx undertaking planned maintenance
THIS IS A SCHEDULED EVENT Nov 15, 00:01 - 00:16 AEDTOct 29, 13:47 AEDTScheduled - We want to inform you that eRx will be undertaking planned maintenance, which will result in a brief outage of...
View ArticleImportant Update: Medicare Outage Service Disruptions
Nov 20, 10:18 AEDTResolved - Medicare has advised that they have resolved the issue and their system is operating as normal.Nov 19, 10:13 AEDTUpdate - The ongoing Medicare outage is continuing to...
View ArticleSystem Slowness and Degradation
Nov 26, 19:03 AEDTResolved - This incident has been resolved.Nov 26, 14:04 AEDTMonitoring - The system degradation has been resolved, we are monitoring the results and still investigating the root...
View ArticleScheduled Secure Messaging Update – December 5th
THIS IS A SCHEDULED EVENT Dec 5, 21:00 - 21:10 AEDTNov 19, 12:06 AEDTScheduled - MediRecords will be updating our Secure Messaging functionality on December 5th from 9:00 pm to 9:10 pm AEDT (10-minute...
View ArticleStatus Update: Medicare/Services Australia Outage
Jan 13, 12:51 AEDTResolved - This incident has been resolved.Jan 13, 10:25 AEDTInvestigating - Medicare/Services Australia is currently experiencing an outage impacting their services.Affected...
View ArticleScheduled Maintenance Notice: ePrescribing Security and Infrastructure Upgrade
Jan 23, 22:15 AEDTCompleted - The scheduled maintenance has been completed.Jan 23, 22:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 20,...
View ArticleDisplay Issue with Allergy Pill in Prescribing Window
Feb 5, 19:35 AEDTResolved - This incident has now been resolved and we continue to monitor the solution. Please contact MediRecords Support if you have any concerns or questions.Feb 5, 16:25...
View ArticleUnable to purchase SMS credits
Feb 8, 12:36 AEDTIdentified - Customers are currently unable to purchase SMS credits through the MediRecords solution. If you require more SMS credits please email success@medirecords.com with the...
View ArticlePatient Search Connect API/Snapforms – Missing Values in Response
Feb 19, 01:16 AEDTResolved - This incident has been resolved.Feb 18, 17:31 AEDTIdentified - We have identified an issue with the Patient Search Connect API where certain values, including...
View ArticleIssue Creating New Patient Records
Feb 25, 23:29 AEDTResolved - This incident has been resolved.Feb 25, 23:07 AEDTMonitoring - A fix has been implemented and we are monitoring the results.Feb 25, 22:39 AEDTInvestigating - We are...
View ArticleSystem Slowness and Login Issues
Mar 4, 15:33 AEDTResolved - This incident has been resolved. Please contact MediRecords Support if you are encountering any errors.Mar 4, 13:33 AEDTMonitoring - MediRecords has now returned to normal...
View ArticleIncident: MHR Documents not rendering in MediRecords
Mar 27, 11:19 AEDTResolved - This incident has been resolved.Mar 26, 13:06 AEDTInvestigating - Incident: Issues Accessing Documents in My Health Record (MHR)We are currently investigating a critical...
View ArticleeRx Service Disruptions
Apr 7, 15:14 AESTResolved - This incident has been resolved.Apr 7, 14:24 AESTMonitoring - We are aware of delays affecting SMS delivery for ePrescription tokens and MySL consent requests in the NPDS...
View ArticleScheduled Maintenance – Thursday at 8:00 PM AEST
THIS IS A SCHEDULED EVENT Apr 10, 20:00 - 20:03 AESTApr 9, 14:57 AESTScheduled - We’ll be performing a brief system update on Thursday at 8:00 PM AEST. During this time, you may notice:Chat will be...
View ArticleIssue Submitting Claims and Creating Invoices prior to 10.00 AM AEST
Apr 22, 17:38 AESTInvestigating - We are currently investigating an issue affecting the ability to submit claims and create invoices prior to 10.00 AM Aest. Users may encounter the following...
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